Frequently Asked Questions

150 Night Trial/returns/refunds

What is the 150-Night Trial?

We think important relationships shouldn’t be rushed, so we give you up to 150 nights to make sure you love your mattress. If you’re not completely satisfied, let us know within 150 nights and we’ll arrange to collect * it free of charge and refund your money. We recommend trying the mattress for at least 14 days because we know that changing mattresses, even from a bad one, takes the body time to get used to – like all new relationships. However if you’re certain the mattress isn’t for you, that’s good enough for us!

Please Note: All returned mattresses must be enclosed and sealed in a mattress specific plastic bag that is the correct size of the mattress. These can be purchased from us, and we can post it to you alternately these can be bought from Bunnings.

How do I return my mattress and get a refund?

If for any reason after 14 days you are not happy with your Sleep Republic mattress please head to the Returns page and complete the Returns Form. Once submitted a member of our team will be in touch with you within 1 business day.

Are there any costs in returning my mattress under the 150-night trial?

We don’t charge any pickup or transport costs on returns providing your area is serviced by one of our collecting charities. In the event that collection is from an unserviced area, delivery to the nearest charity collection point (or the cost) will be the buyers responsibility. Sometimes we include items like pillows or mattress protectors or sheets as special offers with the purchase. These goods must be returned in order to receive your refund. If your mattress has been bought as a part of a ‘bundled offer’ with items such as sheets and or mattress protector or other items, the discount applicable to that bundle is taken off the mattress price, and that discounted price is the amount that will be refunded if the mattress is returned.

Is there a limit to how many mattresses I can return under the 150-night trial?

Just like at the buffet, where it’s best to try before filling your plate, we want you to be sure you love your mattress before you order big! So we limit returns under the 150 night trial to one item, per order, per household. We recommend, if purchasing more than one of an item, that you purchase one to begin with and if you are happy, to then place a further order for more.

Where do the returned mattresses go?

Mattresses returned under the trial are first given grief counselling (just joking!) and then are donated to charity. They are not re-sold by us but sometimes the charities may elect to sell through their op shop outlets to raise funds.

Do you resell returned mattresses?

We do not re-sell returned mattresses and arrange wherever possible to donate the mattress to charity. We have used a variety of charities such as Salvos and Lifeline depending on their need and location. If not donated to charity, mattresses are recycled.

Billing & Payments

How do I pay for my order?

We accept Credit Cards (Mastercard, Visa & Amex), PayPal, Interest Free Finance – Buy Now Pay Later (Afterpay, Zip, Klarna & Splitit) & Cryptocurrency (Bitcoin & Ethereum). We operate purely online, so unfortunately we cannot accept cash. For security reasons we don’t accept payment over the phone.

Do you offer interest free finance?

Yes! We offer Afterpay, Zip, Splitit & Klarna. At checkout the finance offers available to you will be shown. Simply select which one you want to apply for and within seconds you will get an answer if you are approved and you can complete your order.

How does Afterpay work?

Afterpay splits your purchase into 4 installments. You pay the first installment at the time of purchase and the remainder every fortnight. Pay nothing extra when you pay on time. With interest-free payments, the only fees are for late payments. Afterpay will email you a payment schedule and send you notifications so there are no surprises. Enjoy instant approval and shipment. You’ll know you have been approved within seconds. Orders ship as they would with any other form of payment. Afterpay has a transaction limit of $2000 so any orders over this amount will not be available to check out with Afterpay.

How does Zipmoney work?

Choose the items you love and select Zip at checkout to go through the approval process. During the approval process you will be given options of up to 6 months interest free. Once approved Zip pays us in full for your order and we organise delivery of the goods.

How does Klarna work?

Klarna’s most popular payment plan, Pay in 4, lets shoppers split their purchase into four equal installments to be paid every two weeks, with the first due at checkout.

How does Cryptocurrency (Ethereum & Bitcoin) payments work?

Payments by Cryptocurrency – Ethereum & Bitcoin are processed by Crypto.com Pay. At checkout select the payment method Crypto.com Pay – Pay with Bitcoin Or Ethereum. Once you proceed to checkout via Crypto.com Pay you will be given the the option to pay via the Crypto.com app or other payment methods direct into our Bitcoin or Ethereum wallets via the QR code/addresses supplied. Please note there will be network costs in regards to paying via Cryptocurrency through Crypto.com Pay. These network costs are between the buyer and Crypto.com. Sleep Republic has no control or ownership over these costs and is not responsible for any network cost associated with Cryptocurrency payments or refunds for timed out payments.

Charity

How does Sleep Republic support charity?

We donate mattresses returned under our 150 night trial period to charity. The charities vary depending on their need and location.

Pease Note: All returned mattresses must be enclosed and sealed in a mattress specific plastic bag that is the correct size of the mattress. These can be purchased from us, and we can post it to you alternately these can be bought from Bunnings.

Delivery

What is the delivery cost?

Delivery is free to your front door in metro and major regional areas. Here's how it works, based on your delivery address:

Metro areas (Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth & Hobart): Free front door delivery.

Major regional areas: Free front door delivery.

Regional areas: $169 front door delivery.

Remote and rural areas: Delivery is quoted. Please contact us before ordering and we'll confirm a price.

Optional extras (metro and major regional areas only): Room of Choice $30 per order and Premium set-up $129 per order. Same-day delivery is $45 in Melbourne, Sydney and Brisbane metro areas. Saturday delivery is $60 in Melbourne and Sydney metro areas, with Room of Choice included, for orders placed by 11:59pm Thursday.

Pillows, sheets, protectors and dog beds are sent by post with free delivery Australia-wide.

Your delivery options and prices are shown at checkout.

How does delivery work?

Please provide your delivery address and mobile number at checkout. We offer free standard delivery, same-day delivery, next-day delivery, Saturday delivery, Room of Choice and Premium set-up for eligible products and locations.

Standard and Next-Day Delivery

Free standard delivery and next-day delivery are to your front door. Next-day delivery is the same service as standard delivery, the difference is the delivery timeframe.

Next-day delivery is available for eligible mattress and bed base orders placed before 2pm in metropolitan Melbourne, Sydney, Brisbane, Perth and Adelaide, subject to stock availability and excluding weekends and public holidays.

Regional deliveries are $169 to your front door. Remote and rural deliveries are quoted, so please contact us before ordering.

Same-Day Delivery: $45

Available for mattresses and bases in Melbourne, Sydney and Brisbane metro areas. Orders must be placed before 12 noon (local time) and are subject to postcode and stock availability. Same-day delivery is to your front door only.

Saturday Delivery: $60

Available in Melbourne and Sydney metro areas, with deliveries between 10:00am and 2:00pm. Orders must be placed by 11:59pm Thursday for Saturday delivery. Room of Choice is included, so our delivery team will carry your order into the room you choose, including upstairs, and place it there. Subject to postcode and stock availability.

Room of Choice: $30

Available in metro and major regional areas. Our delivery team carries your order into the room you choose, including upstairs, and places it there. Room of Choice is placement only and doesn't include set-up or removing packaging or rubbish.

Premium Set-up (White Glove): $129

Available for mattresses and bed bases in metro and major regional areas. It includes:

Carrying your order inside your home, including upstairs
Placement in your room of choice
Product set-up
Removal of product packaging and rubbish

Room of Choice and Premium set-up are charged per order. Neither service includes removing or disposing of your old mattress, bed base or other furniture.

Bedheads and accessories may be shipped separately and arrive after your mattress or bed base.

Do you offer same-day delivery?

Yes. Same-day delivery is available for mattresses and bases only in Melbourne, Sydney and Brisbane metro areas for a delivery fee of $45. Orders must be placed before 12 noon (local time) and are subject to postcode and stock availability. Same-day delivery is to your front door only.

Do you deliver on Saturdays?

Yes. Saturday delivery is available in Melbourne and Sydney metro areas for $60. Deliveries are made between 10:00am and 2:00pm, and Room of Choice is included, so we'll carry your order into the room you choose, including upstairs.

Orders must be placed by 11:59pm Thursday for Saturday delivery.

Saturday delivery is subject to postcode and stock availability, and you can select it at checkout if it's available for your address.

What's the difference between Room of Choice and Premium set-up?

Room of Choice ($30) is placement only. Our delivery team carries your order into the room you choose, including upstairs, and places it there.

Premium set-up ($129) includes everything in Room of Choice, plus product set-up and removal of packaging and rubbish.

Neither service includes removing or moving your existing furniture or old mattress. Both are available in metro and major regional areas and are charged per order, not per item.

Do you deliver to regional and remote areas?

Yes. Regional deliveries are $169 to your front door. Room of Choice and Premium set-up aren't available in regional areas.

For remote and rural areas, delivery is quoted. Please contact us at info@sleeprepublic.com.au or +613 9318 1211 before ordering and we'll confirm a price.

What if someone isn't home all day?

To make receiving your Sleep Republic order as smooth as possible, all deliveries are now automatically set to Authority to Leave. That means your order will be safely left at your door or in a secure spot if you're not home, no need to wait around or rearrange your day! If you prefer a signature on delivery or have special instructions, just let us know at checkout and we’ll do our best to accommodate.

Where are the products shipped from?

Our mattresses and bed bases are shipped from warehouses in Melbourne, Sydney, Adelaide, Perth and Brisbane.

Our bedheads and accessories are shipped from our Melbourne warehouse. Products from the same order may therefore be shipped separately and arrive at different times.

How big is the box?

Our mattress boxes are the following sizes (cm);

Single 35*35*100 cm
King Single 35*35*115 cm
Double 35*35*145 cm
Queen 35*35*157 cm
King 35*35*188 cm
Super King 35*35*211 cm

The Deluxe Base

Single 191x21x30cm
king single 206x21x30cm
Double 191x21x30cm
Queen 206x21x30cm
King 206x21x30cm

The Deluxe Lines Bedhead

Single 117x22x145cm
King Single 132x22x145cm
Double 162x22x145cm
Queen 178x22x145cm
King 208x22x145cm

Can I put my mattress back in the box?

Like the proverbial Genie, your mattress cannot be put back in the box! (Unless of course, you are unbelievably strong!)

Why are delivery charges different for metro and regional/rural areas?

In response to increasing fuel costs across the market, we have adjusted our delivery pricing to ensure we can continue servicing the areas most impacted.

It is saying I am ‘regional’ but I consider myself ‘metro’, who dictates these categorisations?

The metro/regional classifications are determined by our delivery partners, and not something we set internally.

Mattresses

How do I unpack my Sleep Republic Mattress or Sleep Republic Kids Mattress?

Your Welcome Pack with opening instructions and an opening ‘tool’ is included inside the mattress box. You can remove the blue outer wrapper with a pair of scissors that have a rounded point, so they don’t puncture the inner vacuum bag or damage the mattress . The mattress can then be unrolled just like a very large newspaper. NB exercise caution while unrolling as the mattress can unroll quickly if the inner vacuum bag has been punctured.

How long does the Sleep Republic mattress take to decompress?

Once the mattress has been unrolled and decompressed it will take up to 72 hours to return to its original shape & feel. In some cases the length and width may be up to +- 2.5% shorter or longer after initially opening and may take up to 14 days to return to its original size through use and lying flat on the base.

What sort of base can I use with my mattress?

Our mattress is suitable for solid straight timber slat bases.

The foundation that supports your mattress is a very important element to ensuring the longevity of your mattress as mattresses always follow the foundation that they rest on. For this reason, any curved or flexible type slats are not suitable.

Gaps between slats should not exceed 8cm – 10cm as gaps exceeding 10cm will not provide adequate support to the mattress.

Sprung bases are not suitable.

What are the mattress measurements and weights?

Below are Sleep Republic Mattress sizes:

Single - 31cm high, 92cm wide, 188cm long, 35Kg
Long Single - 31cm high, 92cm wide, 203cm long, 37Kg
King Single - 31cm high, 107cm wide, 203cm long, 39Kg
Double - 31cm high, 137cm wide, 188cm long, 43Kg
Queen - 31cm high, 152cm wide, 203cm long, 49Kg
King - 31cm high, 183cm wide, 203cm long, 55Kg
Super King - 31cm high, 203cm wide, 203cm long, 60Kg

Below are Sleep Republic ES Mattress sizes:

Single: 92cm wide x 188cm long x 28cm high
King Single: 107cm wide x 203cm long x 28cm high
Double: 137cm wide x 188cm long x 28cm high
Queen: 152cm wide x 203cm long x 28cm high
King: 183cm wide x 203cm long x 28cm high

Below are Sleep Republic Luxe Mattress sizes:

Single: 92cm wide x 188cm long x 33cm high
King Single: 107cm wide x 203cm long x 33cm high
Double: 137cm wide x 188cm long x 33cm high
Queen: 152cm wide x 203cm long x 33cm high
King: 183cm wide x 203cm long x 33cm high
Super King: 203cm wide x 203cm long x 33cm high

Below are Sleep Republic Kids Mattress sizes:

Single: 92cm wide x 188cm long x 28cm high
King Single: 107cm wide x 203cm long x 28cm high
Double: 137cm wide x 188cm long x 28cm high

Note that it is normal for mattresses to vary slightly in size +/-2.5% due to the flexible materials used.

What is so special about the Sleep Republic Mattress?

As well as being designed to be the next best thing for you in your bed, our exclusive High Definition Pocket Spring system has up to 2500 individual pocket springs lovingly supporting you – more then three times the number in other spring mattresses.

What certifications do you have?

Our Cashmere blend fabric has been CSIRO tested in Australia and cleared from presence of harmful chemical substances. Our gel visco memory foam has been vetted and approved by CertiPUR-US®, a US based program that certifies the foam is tested and meets their content, emissions and durability standards. Check out details on their site http://certipur.us

Where is the mattress designed and made?

We design the Sleep Republic mattress in Melbourne, based on decades of experience in making and selling over 100,000 mattresses around Australia. Our vetted manufacturers build the mattress to our detailed specifications in China.

How do I set up the mattress?

Setting up the mattress is extremely simple. You will find a welcome pack inside your mattress box. It’s full of handy stuff like a detailed set of opening and set-up instructions, and also a special opening tool to make setting up the mattress a breeze. You and a friend (or two) should be able to set up your mattress in minutes. The worst part? There can be no replays!

What is the maximum weight a mattress can support?

Our mattresses are designed with durable foams and strong support systems to handle everyday use. As a general guide, here are the recommended maximum weight limits by size:

Single: up to 120 kg
King Single: up to 150 kg
Double: up to 200 – 250 kg combined
Queen: up to 250 – 300 kg combined
King: up to 250 – 300 kg combined

These limits ensure your mattress maintains its comfort, support, and long-term durability.

Will the mattress form a ‘valley’ or body impression?

Some amount of body indentation occurs naturally in all mattresses and is normal because we all tend to sleep in the same area most of the time. See our article on body impression on the blog.

How long can I leave my mattress in the box?

We recommend opening your mattress within 14 days of delivery.

Mattresses are carefully compressed, rolled, and boxed for convenient shipping, but they’re designed to be unboxed and allowed to expand shortly after arrival. Leaving it boxed for longer than 14 days can affect how well it recovers its full shape and comfort.

Once unboxed, allow 24 – 48 hours for your mattress to expand completely and reach its prime comfort level.

How do I care for my mattress?

We think a mattress should always be used with a mattress protector. Any stains or marks on the mattress should be removed with careful wiping or dabbing with a damp cloth. Don’t use solvents or chemicals and don’t over wet. Allow the area to dry before covering again.

Is there any odour from the mattress?

Because the mattress has been vacuum packed it will have a slight ‘new bed’ odour on opening that will dissipate, while you can sleep on it virtually immediately, we recommend leaving it exposed to circulating air for as long as possible.

Do I need to flip or rotate my mattress?

You do not need to flip your Sleep Republic mattress. We have designed our mattress as a single sided pillow top with the best quality pocket spring core and pillow top contents. Rotating the mattress, top to bottom, monthly will keep it in top condition.

What is the feel of the mattress?

The mattress is medium/firm feel. Years of customer feedback have told us that this is what the vast majority of people (even years after buying one) are happy with. Despite notions that absolute softness is required for a perfect night’s sleep, we have found time and time again that soft mattresses don’t cut it. The same can be said for those contemplating a very firm mattress. A rock-hard mattress wears surprisingly thin after a few nights.

Does the mattress “sleep hot”?

Our mattress has a carefully designed comfort layer, in this layer is gel infused memory foam designed for temperature stability. Beneath is natural latex with hundreds of ventilation pores to allow for breathability. Added to this, the natural ventilation characteristics of pocket springs and our 3D side panels help avoid heat build up and make a healthy sleep environment We are confident that even hot sleepers will not have any issues with heat build up.

The Deluxe Base

What are the Deluxe base measurements and weights?

Deluxe Base sizes and weight:

Single - 29cm high, 92cm wide, 188cm long, 27Kg
Long Single - 29cm high, 92cm wide, 203cm long, 27Kg
King Single - 29cm high, 107cm wide, 203cm long, 30Kg
Double - 29cm high, 137cm wide, 188cm long, 35Kg
Queen - 29cm high, 153cm wide, 203cm long, 39Kg
King - 29cm high, 183cm wide, 203cm long, 45Kg

Removal

Will Sleep Republic remove my old mattress?

Unfortunately our delivery partners cannot remove old mattresses, but we can recommend the mattress recycling company https://softlanding.com.au/ who can organize pick up and recycling of your old mattress for a small fee.

Company

Who is Sleep Republic?

Sleep Republic is the brainchild of three people who know how important a good night’s sleep is, have decades of experience and the know how to design and build mattresses that make you better in bed!

The Pillow

Does the Pillow have a Comfort Guarantee?

Just like our mattress, the pillow also comes with a 150 Night Trial applicable. This means if you ate not happy with the pillow you may return it and receive a full refund of the purchase price. To return a pillow, please head to the Returns page and complete the Returns Form. Once submitted a member of our team will be in touch with you within 1 business day.

Please note the following T&C's:

Limited to one pillow return per customer and order.
The customer is responsible for arranging and paying for return shipping.
The pillow must be returned in good condition, without stains, to qualify for a refund.

The Sheets

Will your sheets fit all mattresses?

Our sheets are designed to fit all standard Australian sized mattresses up to a depth (height) of 35cm.

Do the sheets have a 150 night trial?

Yes. The Sheets come with a 150 night trial.

Warranty

What Warranty do you provide?

Your mattress comes with a 4,380 day (that’s 12 years) warranty against faulty workmanship or materials. The Pillow comes with a 3 year warranty against faulty workmanship or materials. The Sheets come with a 12 month warranty against faulty workmanship or materials. To make a claim under warranty contact us at info@sleeprepublic.com.au . See full details of warranty in Terms & Conditions. Warranty details will be sent to you together with your welcome pack.

Sleep Republic Mattress

Sleep Republic LUXE Mattress

Sleep Republic ES Mattress

FAQ's